First Human Response Time
Time until a real person replies, not a chatbot auto-acknowledgment.
- Median: 213 sec
- 30-day trend:
Resolution Time
How long it takes to fully resolve your issue. Most tickets are closed within the same day.
- Median: 2.3 hrs
- 30-day trend:
24-Hour Resolution Rate
Percentage of tickets fully resolved within 24 hours. We prioritize fast, complete solutions.
- Median: 73%
- 30-day trend:
Customer Satisfaction
Average rating from post-ticket surveys. Your feedback helps us continuously improve.
- Rating: 5.0/5
Why We Publish This
Most payroll providers make you wait days for a response when something goes wrong. You submit a ticket, get an auto-reply, and hope someone eventually reads it. Meanwhile, your employees are asking why their paycheck is wrong.
At Warp, every customer gets a dedicated account manager. You can reach them directly over email, Slack, or text. They know your business, your team, and your setup. Our median first human response time is under 1 minute—a real person, with a real answer, in under 60 seconds.
We publish these metrics because we believe in accountability. Payroll affects people's livelihoods, and we take that seriously. These numbers reflect the standard we hold ourselves to every single day.
US-Based Team
Our support team is based in the US and available during business hours. We speak your language and understand your context.
Humans, Not Chatbots
Reach your account manager over email, Slack, or text. Every reply comes from a real person who knows your business.
Compliance Experts
Our team includes payroll tax specialists who understand multi-state complexity and resolve issues quickly.
We Win When You Win
Your success is our success. We treat your business like our own and fight for you every day.
Built for the most ambitious companies
Frequently Asked Questions
01. How do I contact Warp support?
Every Warp customer gets a dedicated account manager you can reach directly via email, Slack, or text. There are no phone trees, no ticket queues, and no offshore call centers. You message a real person who knows your business and your setup.
02. What are Warp support hours?
Our US-based support team is available during business hours, Monday through Friday.
03. How fast does Warp respond to support requests?
Our median first human response time is under 1 minute. Most issues are fully resolved in a single exchange.
04. Do I get a dedicated account manager?
Yes. Every Warp customer is assigned a dedicated account manager from day one.
05. What kind of issues can Warp support help with?
Our support team handles everything related to your employee management platform:
- Payroll questions
- Compliance
- Benefits
- Platform issues
06. How does Warp support compare to other payroll providers?
Warp is fundamentally different. Our median first human response time is under 1 minute. Most issues are resolved in a single interaction.
07. What does the data on this page mean?
This page shows real-time performance metrics from our support team, updated every hour.
08. Is Warp support included in my plan or does it cost extra?
Full support with a dedicated account manager is included in every Warp plan at no additional cost.